Shipping & Returns

Delivery

All purchase shipping within the United States will receive complimentary shipping. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact support@rcaliph.com who will be able to further assist with filing a claim on your behalf.

Orders shipping within the United States will receive complimentary ground shipping. Orders should arrive within 3 - 5 business days, pending order approval.

Orders shipping to a P.O. Box will receive complimentary ground shipping, pending order approval. Please note: Shipping to P.O. Boxes may increase processing times by up to two business days.

*Processing time for a placed
order after will take 1-2 business days, excluding weekends. Once your order has been fully processed, the shipping method you selected will be applied.

If you have made an error entering your shipping address or need to make a change, please contact us at support@rcaliph.com within 2 hours of placing your order. Please note that change requests may add additional processing time to your order. Please note change requests outside of the 2 hour time frame cannot be accommodated due to our automated order processing system.

At Rcaliph, we are committed to ensuring your order arrives safely and in pristine condition. To provide peace of mind, we offer optional Shipping Insurance at checkout, along with clear guidelines for addressing any issues that may arise during transit.

Optional Shipping Insurance

By selecting Shipping Insurance at checkout, your order will be fully covered—up to $5,000—for loss, theft or damage during shipping. This means that if an issue occurs, we will handle the claims process on your behalf, ensuring a seamless resolution.

 Coverage includes:

  • Full refund or replacement of damaged or missing items.
  • Assistance with return shipping for damaged items.

Benefits of Shipping Insurance:

  • Comprehensive protection against unexpected events during transit.
  • Hassle-free claims process managed entirely by our team.

Note: Shipping Insurance is non-refundable.

Without Shipping Insurance

For customers who opt out of Shipping Insurance, we will process claims under USPS’s standard coverage of up to $100. While we will manage the claims process for you, the reimbursement amount is limited by USPS’s policy.

Important: Claims exceeding USPS’s $100 standard insurance coverage will not be eligible for full compensation unless Shipping Insurance was selected at checkout.

Reporting Damaged or Missing Shipments

Regardless of whether you have Shipping Insurance, it is crucial to inspect your package upon arrival. Follow these steps to report an issue:

  1. Inspect the Package Immediately: Check for visible signs of damage upon delivery.
  2. Take Clear Photographs: Document the condition of the package and its contents, showing any damage.
  3. Report the Issue Promptly: Notify us within 24 hours of delivery by emailing support@rcaliph.com. Include photos and a detailed description of the issue.

For Damaged or Broken Items:

  • Damaged items must be returned to us to process a refund or replacement. We will provide a prepaid return label for insured shipments.
  • Once we receive the damaged item, we will issue a refund or ship a replacement promptly.

Why Choose Shipping Insurance?

By opting for Shipping Insurance, you ensure:

  • Maximum protection for your order, with coverage up to $5,000.
  • A stress-free process, as we handle all claims and paperwork.
  • Faster resolution, including free return shipping for damaged items.

For uninsured shipments, coverage is limited to USPS’s standard policy, and compensation will depend on their claim approval.

Thank you for trusting Rcaliph to deliver your orders safely. If you have any questions, don’t hesitate to contact us! 

Enjoy complimentary shipping on all orders. We are pleased to offer free delivery as a token of our appreciation for choosing Rcaliph. Rest assured, your items will be shipped with care and delivered to your doorstep without any additional cost. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated customer service team. Thank you for shopping with us!

You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout). For further tracking details, please contact our Customer Service team.

Return & Exchange

  • Contact our Customer Service team to initiate a return/exchange.

  • Customers are responsible for covering the shipping costs associated with returning any product. We recommend using a traceable and insured shipping method to ensure the safe return of the item. Once the returned product is received and inspected, any eligible refunds or exchanges will be processed in accordance with our standard policies. For further assistance, please contact our customer service team. 

Following are the conditions that apply to returns of products:

  1. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
  2. Products must be returned to Company within 14 days of delivery using a mailing method that allows for shipment tracking.
  3. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
  4. Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
  5. Refunds will only be issued in the same form as was used for payment.
  6. Shipping is free. However, replacement products will have a shipping and handling charge of $12. Please note: All Sales are Final on Attars.
  7. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
  8. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
  9. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
  10. If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.
  11. Products with bottle engraving or medallion engraving are non-refundable. The company reserves the right to refuse to refund or exchange these products. 

Rcaliph Return and Exchange Policy

At Rcaliph, we want you to shop with confidence and enjoy your experience with our fragrances. Please review our policy below to ensure a smooth process.

Refund Policy

  • Try Before You Commit: Each full-size fragrance comes with a trial-size vial. Test the vial first—if you like it, keep the full-size bottle. If not, leave the full-size bottle unopened and email us at support@rcaliph.com within 14 days of receiving your order.
  • Free Returns for First-Time Customers: Your first return is on us, with a free return label. For returning customers, there is a $12 flat fee for return labels, which will be deducted from your refund.
  • Refund Process: Once we receive your unopened full-size bottle in its original condition, your refund will be processed within 5 business days. Trial-size vials are yours to keep.

Important Notes

  • Free Gift Returns: If your order included a free gift due to a minimum purchase and your refund drops the total below the required threshold, the free gift must be returned unused. Otherwise, its value will be deducted from your refund.
  • Return Timeline: Returns initiated after 14 days of receipt are not eligible for refunds but may qualify for store credit if the product is in acceptable condition.
  • Product Condition: Only unopened, unused, and securely packaged items are eligible for a refund. Opened or damaged products may be subject to partial refunds or refusal.

Non-Refundable Items

  • Rollerball Perfumes: Due to hygiene concerns, rollerball perfumes are non-refundable.
  • Flash Sale Purchases: Products purchased during flash sales are final and not eligible for returns or exchanges.

Exchange Policy

  • Exchanges must be initiated within 14 days of receiving your order. Products must be unused, in original packaging, and in resalable condition.
  • Exchanges are subject to a $10 processing fee. If the new product price differs, the difference will be charged or refunded accordingly.

Return Shipping

  • Use our return label for a $12 flat fee, or ship the product on your own with a trackable delivery service. Rcaliph is not responsible for lost packages during return transit.

Return Address:

Rcaliph
85 W Fairview Ave
Valley Stream, NY 11580

For any questions or assistance, please email us at support@rcaliph.com. Thank you for choosing Rcaliph!

Rcaliph Return and Exchange Policy

At Rcaliph, we want you to shop with confidence and enjoy your experience with our jewelry collection. Please review our policy below to ensure a smooth process.

Refund Policy

Hassle-Free Returns: Returns are accepted within 14 days of delivery. The item must be in its original condition—unused, unworn, and accompanied by all original packaging and tags.

Refund Process: Once your jewelry is received in its original condition, refunds will be processed within 5 business days.

Free Returns for First-Time Customers: Your first return is free! We provide a prepaid return label for first-time customers. Returning customers will be charged a $12 flat fee for the return label, deducted from the refund.

Important Notes

Free Gift Returns: If your order included a free gift based on a minimum purchase and your refund drops the total below the required threshold, the free gift must be returned in unused condition. Otherwise, its value will be deducted from your refund.

Return Timeline: Returns initiated after 14 days are not eligible for a refund but may qualify for store credit, provided the item is in acceptable condition.

Product Condition: Items must be unused, unworn, and securely packaged. Damaged or altered items may result in partial refunds or rejection of the return.

Non-Refundable Items

Customized Jewelry: Custom or engraved pieces are non-refundable.

Flash Sale Purchases: Items purchased during flash sales or promotional events are final sale and not eligible for returns or exchanges.

Exchange Policy

Exchanges must be initiated within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition.

Exchanges are subject to a $10 processing fee. If the price of the new item differs, the difference will be charged or refunded accordingly.

Return Shipping

Use our return label for a $12 flat fee (free for first-time customers), or ship the item yourself with a trackable delivery service. Rcaliph is not responsible for lost packages during return transit.

Return Address:

Rcaliph
85 W Fairview Ave
Valley Stream, NY 11580

For any questions or assistance, please email us at support@rcaliph.com. Thank you for choosing Rcaliph!

Rcaliph Return and Exchange Policy

At Rcaliph, we want you to shop confidently and enjoy your experience with our clothing. Please review our policy below to ensure a smooth and hassle-free process.

Return Policy

Eligibility: Returns are accepted within 14 days of receiving your order. Items must be in their original condition—unworn, unwashed, with tags attached, and in their original packaging.

Initiating a Return: Email us at support@rcaliph.com within 14 days of delivery to request a return. Provide your order number and details about the item(s) you'd like to return.

Free Returns for First-Time Customers: Your first return is on us, with a free return label provided. For subsequent returns, a $12 flat fee will apply, which will be deducted from your refund.

Refund Process: Once we receive and inspect your returned items, your refund will be processed within 5 business days. Shipping fees, if any, are non-refundable.

Exchange Policy

Eligibility: Exchanges are accepted within 14 days of delivery. Items must be unused, unwashed, with tags attached, and in resalable condition.

Exchange Process: Email us at support@rcaliph.com to initiate an exchange. You can exchange for a different size, color, or item of equal or greater value. Any price difference will be adjusted.

Processing Fee: A $10 exchange processing fee applies to all orders. This fee will be invoiced upon receipt of your returned item.

Important Notes

Condition of Returned Items: Returned items must be securely packaged to prevent damage during transit. Items that are damaged, worn, or altered will not be eligible for a refund or exchange.

Free Gift Returns: If your order included a free gift due to a minimum purchase and your refund drops the total below the threshold, the free gift must be returned in unused condition. If the free gift is not returned, its value will be deducted from your refund.

Flash Sale Purchases: Items purchased during flash sales or promotional events are final sale and not eligible for returns or exchanges.

Return Shipping

Using Our Label: We provide a return label for $12 (free for first-time customers). This amount will be deducted from your refund.

Shipping on Your Own: If you choose to handle the return shipping yourself, please use a trackable delivery service. Rcaliph is not responsible for lost packages during return transit.

Return Address:

Rcaliph
85 W Fairview Ave
Valley Stream, NY 11580

For any questions or assistance, please email us at support@rcaliph.com. Thank you for choosing Rcaliph!

You may request a return of your order within 14 days of delivery. We reserve the right to reject return of any orders that do not meet the return criteria.
To start a return please contact us at support@rcaliph.com with your order number and your email.