Standard Returns Policy

Contact our Customer Service team to initiate a return/exchange. Customers are responsible for covering the shipping costs associated with returning any product. We recommend using a traceable and insured shipping method to ensure the safe return of the item. Once the returned product is received and inspected, any eligible refunds or exchanges will be processed in accordance with our standard policies. For further assistance, please contact our customer service team. Following are the conditions that apply to returns of products: Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange. Products must be returned to Company within 30 days of delivery using a mailing method that allows for shipment tracking. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice. Refunds will only be issued in the same form as was used for payment. Shipping is free. However, replacement products will have a shipping and handling charge of $12. Please note: All Sales are Final on Attars. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements. If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired. Products with bottle engraving or medallion engraving are non-refundable. The company reserves the right to refuse to refund or exchange these products.

Shipping & Returns

Delivery

All purchase shipping within the United States will receive complimentary shipping. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact support@rcaliph.com who will be able to further assist with filing a claim on your behalf.

Orders shipping within the United States will receive complimentary ground shipping. Orders should arrive within 3 - 5 business days, pending order approval.

Orders shipping to a P.O. Box will receive complimentary ground shipping, pending order approval. Please note: Shipping to P.O. Boxes may increase processing times by up to two business days.

*Processing time for a placed
order after will take 1-2 business days, excluding weekends. Once your order has been fully processed, the shipping method you selected will be applied.

If you have made an error entering your shipping address or need to make a change, please contact us at support@rcaliph.com within 2 hours of placing your order. Please note that change requests may add additional processing time to your order. Please note change requests outside of the 2 hour time frame cannot be accommodated due to our automated order processing system.

Enjoy complimentary shipping on all orders. We are pleased to offer free delivery as a token of our appreciation for choosing RCALIPH. Rest assured, your items will be shipped with care and delivered to your doorstep without any additional cost. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated customer service team. Thank you for shopping with us!

You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout). For further tracking details, please contact our Customer Service team.

Returns

Contact our Customer Service team to initiate a return/exchange.

Customers are responsible for covering the shipping costs associated with returning any product. We recommend using a traceable and insured shipping method to ensure the safe return of the item. Once the returned product is received and inspected, any eligible refunds or exchanges will be processed in accordance with our standard policies. For further assistance, please contact our customer service team.

Following are the conditions that apply to returns of products:

Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
Products must be returned to Company within 30 days of delivery using a mailing method that allows for shipment tracking.
You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
Refunds will only be issued in the same form as was used for payment.
Shipping is free. However, replacement products will have a shipping and handling charge of $12. Please note: All Sales are Final on Attars.
Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.
Products with bottle engraving or medallion engraving are non-refundable. The company reserves the right to refuse to refund or exchange these products.

You may request a return of your order within 30 days of delivery. We reserve the right to reject return of any orders that do not meet the return criteria.
To start a return please contact us at support@rcaliph.com with your order number and your email.